Technical support
Information and technical support to complete the Census Test, including supported browsers.
Having trouble logging in?
Your Census number and temporary password need to be entered exactly as they appear on your letter. Passwords are case sensitive:
- Check caps lock isn’t on.
- Do not put a space at the end of your password. This will prevent your password from being accepted.
- Check you’re using correct upper case (e.g. A) and lower case (e.g. a) letters.
- Check the first letter has not been automatically changed to upper case.
Please go to help completing your Census Test if you’re looking for guidance on how to log into the online form.
Supported browsers
We recommend accessing the Census via the following compatible browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
- Opera.
If you see a message advising that you're using an unsupported browser, please check whether you need to upgrade your browser, swap to a supported browser, or try a different device.
The unsupported browser message will not stop you from using your current browser. However, if you continue, the message will remain on screen and some elements of the Census form may not display or function properly.
Known problems and suggested solutions
We’re aware of some identified problems people might encounter on our systems and provide suggested solutions. These include:
| Known problem | Suggested solution |
|---|---|
| If you click on our advertising in some social media apps or games, you may see the warning message advising the browser is not supported. | Please try going to our website outside the social media app. |
| When using our website in some social media apps, you may be unable to print or download PDFs you find on our website. | Please access our resources from a web browser outside the social media app. |
| If you complete a Census form or online service through an unsupported browser, you may find you cannot select a response from a dropdown list. | Please save your current progress and try a different browser or device to complete your form. |
| Missing information message. | If you're having trouble submitting your Census online form, and you get the following message: ‘Please complete missing information for [person name]’, please click on the missing information message as it's a link. This will take you to the page to complete the missing information. |
| Getting the following message 'Sorry there is a problem with the service. Your saved answers have not been lost.' | Please use a different device or connect to another WIFI or internet network. You can also try selecting 'save' and 'log out'. Then reopen your internet browser and log back in. Please remember the password you set. |
| One-time PIN (OTP) isn’t coming through to your email. | Please check that the email hasn’t gone into your spam or junk mail folder. If not, make sure your email address is correct. If it’s correct, your email security settings might be stopping you from getting your OTP. We recommend getting your OTP sent to your mobile instead. You'll need to wait five minutes before changing between mobile and email. If you change to ‘no recovery’ option within those five minutes, you might still get a receipt. If you don't have a mobile phone, you can get a paper form. |
| Getting ‘This service is blocked’ message. | This means the security settings on your device or internet network don’t meet security requirements to complete the Census form. Please try again using a different device or internet network. |
| When getting an OTP to your mobile, if you enter a mobile number in the international format (e.g. +61 4XX XXX XXX) and then delete the +, you may not be able to enter it again. | Enter the mobile number again in the standard format (e.g. 04XX XXX XXX), without the + or 61. |
Get in touch with us
Please contact us if you're still experiencing issues accessing our content or complete a technical enquiry form.