Contact us

If you have a question or need help, here are some ways you can find what you're looking for quickly:

• Frequently asked questions
• Get help to complete your form
• Get help in your language.

You can also ask Claire, our Virtual Assistant. Just select Claire's 'Need help?' image located at the bottom right of every page.

Please complete a general enquiry form if you have a general Census question and would like a response from us.

If you would like to remain anonymous, please use the feedback form.

We’ll do our best to get back to you within 5 working days.

Please complete a technical enquiry form if you have a question about how to login or access your online Census Test form or any other technical questions.

If you’re not sure if your question is technical or general, then please complete a general enquiry form.

We’ll do our best to get back to you within 5 working days. 

You can give feedback about any aspect of the Census Test without providing your contact details.

We’ll need your contact details if you would like a response.

Your feedback will be given to the relevant area and can help us improve our services.

If you’ve had a positive experience, you can give us a compliment. This helps us learn what's working for you, and the things we're doing really well.

We love to find out what's working well. This helps us learn what’s not working for you.

If things aren’t working as they should, you can make a complaint.

We appreciate you letting us know.

If a written response is the best way to help you, we'll do so within 5 working days.

Census Pop-up Hubs will be open in selected areas for the Census Test.

Find more information about getting help near you.

If you’ve subscribed to Census Test updates through myGov and:

• you have an issue signing in to myGov or any other myGov related questions, please contact the myGov Help Desk
• you have an issue with your Census Test online form through myGov or any other Census Test related questions, please call us on 1800 181 227. 

For help and support over the phone, call the Census Contact Centre on 1800 181 227.

The Census Contact Centre is now open 9am to 8pm, Monday to Friday and 10am to 2pm, Saturday. 

Monday 4 August to Wednesday 6 August, the Census Contact Centre will be open 9am to 10pm.

If you need an interpreter, call the Translating and Interpreting Service (TIS) on 131 450.

If you're d/Deaf, hard of hearing, or have a speech or communication difficulty, the National Relay Service (NRS) can help you to contact us. Visit the NRS website for further assistance.